Amadeus has recently announced that Selling Platform Connect, its cloud-based booking platform now enables travel sellers to shop, order or pay and service airline travel offers via an NDC connectivity. It was announced a week ago as Amadeus keeps customer service its top priority.
This update will benefit all the travel sellers as they can view and compare all the available airline flights and relevant services for any trip on a single screen whether it has been sourced from EDIFACT, NDC or any other APIs. For the very first time in history, travel sellers can access all the data related to air services at one place. This will help them to compare the offers and helps customers to find the best value.
As we know every travel seller’s top priority is to provide high-quality customer service. The newly introduced NDC enabled-version of Selling Platform Connect enables servicing of NDC bookings. Travel service providers are independent to cancel or change flights that have been previously booked via an NDC connectivity. In addition to this automatic changes or the changes made by existing bookings will be continued to be handled by the same queue mechanism which is very much familiar among the travel agents.
Gianni Pisanello, VP of Amadeus NDC [X] quoted in his statement said “Our objective is two-fold: by integrating NDC into Selling Platform Connect, we’re enabling airlines to better differentiate their offers and drive adoption of their NDC content, while also helping travel sellers to continue to work in their preferred environment. Our solution provides our network of travel sellers with new NDC sourced content alongside existing content – all on one screen.”
Nicola Ping, Manager, Air Content & Distribution EMEA, Flight Centre/FCM told in his statement “It has been very rewarding for Flight Centre and FCM to collaborate with Amadeus as a driver customer in the NDC [X] program and help drive the NDC roadmap not just for ourselves, but the TMC and retail travel agency sectors in general. The partnership has been very successful as we could test the NDC enabled user interface in Selling Platform Connect in both leisure and business travel environments and provide valuable feedback to Amadeus which shaped the final design. It was also exciting to reach a major milestone in August when our consultants began booking and servicing NDC content in the new Amadeus solution.”
In September, Amadeus ended up getting dual-certification on NDC Level 4, post receiving certification as an NDC wholesaler from the International Air Transport Association (IATA). This most recent accomplishment pursued on from Amadeus’ Level 4 NDC accreditation as an IT provider in May prior to the current year. While Level 3 NDC affirmation is about the prime booking flow, Level 4 concentrates more on the servicing abilities, a critical factor in guaranteeing adoption of travel organization.
The NDC-empowered variant of Selling Platform Connect is presently being utilized by a few key accomplices in the NDC [X] program. The steady arrangement will begin once again in the coming months, while the arrangement keeps on being improved with further content and functionalities.
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